Returns and Refunds

MADE

If you are not satisfied with the product purchased and want to return it and request a refund, you have 14 days to proceed from the receipt of your order. We ask you to follow the instructions below: request a refund to our Customer Service (orders@dmties.com) by writing a free text directly in the body of the email, or contact us on Whatsapp having the foresight and obligation only to indicate the order number received with your purchase. For any need contact DM Ties customer service (Monday - Friday, 08:00 - 16:30): +39089200136 The replacement or refund will take place within 14 days from the date of receipt of the product.

REPLACEMENT

The replacement of products is always guaranteed except in cases where it is not provided for by the Warranty or if a customization was chosen when purchasing the product. The replacement will take place within 14 days from the date of receipt of the defective product. Shipping costs are at the expense of the interested party. It is possible to replace the products by following this procedure: Request the replacement to our Customer Service (orders@dmties.com), writing a free text directly in the body of the email, having the foresight and obligation only to indicate the order number received with your purchase and send everything by courier or registered mail to the following address: DM Ties SRL Via Pompei, 84098 Pontecagnano-Faiano (SA)

For any need, contact DM Ties customer service (Monday - Friday, 08:00 - 16:30): +39089200136 Once the product has been received, the company will evaluate the actual defective nature of the product. Finally, we remind you that both for returns and replacements, in proximity of the main holidays, the indicated times (14 days) could undergo small variations.

RETURNS ALWAYS EASY AND FREE
We guarantee our products 100%.

If you are not satisfied with your purchase for any reason, you can easily return it and have the option to request a full refund or an exchange.

No stress, and free from all over Europe.